App Crashes at Connect

Issues, Bugs and Questions regarding the Power-Grid App for Android.

App Crashes at Connect

Postby sn3ak » 6. Sep 2014, 14:15

Hello,
everytime i launch the PowerGrid App on my "Samsung Galaxy Note 3 (SM-N9005)" and want to connect it to my Computer it crashes.
Yes it's reproduceable, it's EVERYTIME i tap connect!
I run Android Version 4.4.2 (KitKat). If any other information is wanted, feel free to ask.
Cleaning the cache didn't help and reinstalling didn't help as well.
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Re: App Crashes at Connect

Postby LOAM » 4. Dec 2014, 10:48

This is happening to me as well, worked fine on Tuesday, on Wednesday I started the host and it asked me to log in again which I did. From this point on every time the app tries to connect to the host it will crash with "Roccat has stopped working"

Ive uninstalled both app and host to no avail, I will delete the folder within C:\Users\ME\Documents\ROCCAT when I get home from work to see if its just a corrupted config file on the host. It is definitely something that has changed on the host end though as I have installed it on my office PC and logged in with the same details and its fine.
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Re: App Crashes at Connect

Postby LOAM » 4. Dec 2014, 20:34

For anyone else that is having this issue, deleting the folder C:\Users\ME\Documents\ROCCAT and clearing the data and cache on the tab has resolved this for me. Yes you lose your grids and need to install them but it works again at least.

Try just deleting the two UserCfg files within that folder first or making a back up of the folder and adding stuff back in one at a time. I didn't bother because I only had 1 grid installed so It was no big deal!
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Re: App Crashes at Connect

Postby xombie » 30. Dec 2014, 01:19

I am having the same issue on my Nvidia Shield tablet I tried deleting c:/users/me/documents/roccat folder on my desktop as well as clearing cach/data on the tablet I have also tried uninstalling and re-installing on both devices to no avail, I can tell you it worked yesterday. My desktop is running Windows 8.1 and the tablet is Android 5.0.1 Lollipop, any help is appreciated.
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Re: App Crashes at Connect

Postby Effedieffe » 24. Jan 2015, 09:56

LOAM wrote: Try just deleting the two UserCfg files within that folder first


I had the same issue on my Nexus 5, thanks to LOAM tip I resolved it.
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Re: App Crashes at Connect

Postby FiniteMatter » 28. Dec 2015, 20:22

I tried this, didnt work for me at all. This fix doesnt work.
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Re: App Crashes at Connect

Postby FiniteMatter » 28. Dec 2015, 20:30

Even after fresh install of client on phone and computer, with no firewall running, with app set to run as admin, etc. etc. this program simply doesnt work.

Highly upsetting because it worked one day, havent used it in two weeks, and now doesnt work at all no matter what I do. Completely unstable, doesnt work as suggested, very unhappy with this [piece of crap software. No excuse for this kind of issue for as long as this app has been out.

Hey Devs, you suck! Get a real job!
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Re: App Crashes at Connect

Postby Einstein160 » 22. Jan 2016, 02:38

I see this has been a problem for a few years, apparently we dont get support in the forum for this issue? I take it this is another company that provides something for free and does not feel compelled to support it. I dont expect much but clearly this is a problem, I am having this issue and have not even got to see the program work. Guess I will look and see if a competent developer has created something like this that actually works, O and one that actually supports their software!
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Re: App Crashes at Connect

Postby Sergy » 29. Aug 2016, 10:51

oops
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New install

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